Returns and Refunds

At DELIVERO GROUP LLC, all preserved rose arrangements are custom-made to order and therefore non-returnable. However, if your order arrives damaged during transit, we are committed to resolving the issue promptly. Please contact us at support@deliverose.shop within 48 hours of delivery and include clear photos of the damaged arrangement and packaging.

Replacement Policy

• Eligibility for Replacement: To qualify for a replacement, customers must provide clear photographic evidence of any damage or defect. There is no need to return the original arrangement.
• Replacement Process: Once we verify the issue, we will ship a replacement arrangement at no additional cost, including shipping fees. Our priority is ensuring you receive a flawless preserved rose arrangement as quickly as possible.
• Non-Refundable Items: Due to the custom-made and perishable nature of preserved floral products, we do not offer refunds. In rare cases where a replacement cannot be provided, a full refund may be issued at our sole discretion.

Additional Information

• Time Frame for Reporting Issues: All damage or quality concerns must be reported within 48 hours of delivery. Claims submitted after this period may not be eligible for replacement.
• Contact Details: For support, please email us at support@deliverose.shop or call (610) 238-8685. Our customer care team is dedicated to ensuring your experience with DELIVERO GROUP LLC exceeds expectations.

We value your trust and are committed to delivering exceptional quality and service with every order.